CMU Mental Health Case Management services are designed to assist Dauphin County residents, age 3 and older with serious mental health issues, to obtain needed mental health, medical, social, financial, vocational, educational and other necessary supports to maintain maximum independence and community functioning.

What is CMU Mental Health Case Management?

CMU Mental Health Case Management is the process through which individuals and families are supported in identifying, securing and sustaining the resources necessary to live successfully in the community. The ultimate goal of CMU mental Health Case Management is to help individuals and families gain the highest level of independence and personal growth possible. Case management services are voluntary and free of charge.

CMU Mental Health Case Management Services Embrace Recovery and Resiliency

The CMU strives to provide services consistent with the 10 fundamental elements and defining principles of recovery: Self-direction, Individualized and Person Centered, Empowerment, Holistic, Non-Linear, Strengths-Based, Peer Support, Respect, Responsibility and Hope.

The CMU believes that "Mental health recovery is a journey of healing and transformation for a person with a mental health disability to be able to live a meaningful life in communities of his or her choice while striving to achieve full human potential or 'personhood'." - Substance Abuse and Mental Health Services Administration (SAMHSA)

What does a CMU Mental Health Case Manager Do?

CMU Case Managers help explore the variety of resources and supports available to individuals and families and coordinate and monitor the delivery of the services to the satisfaction of those they work with. Individuals and families drive the planning process and service plans are created in ways that develop natural community supports and provide for choice of services.

What Mental Health Services are Available at the CMU?

The CMU offers a variety of mental health services including Intake and Administrative Case Management, Resource Coordination, Intensive Case Management, Blended Case Management, the Jeremy Project, Forensic Case Management, Homeless Outreach, and Peer Support Services.

What Can You Expect on Your First Visit to the CMU?

The CMU will strive to provide you with respectful and dignified service while determining the supports and services available for you or your family. An intake/assessment is available for all residents of Dauphin County who believe that they, or an individual that they know, may be in need of mental health services. The CMU also welcomes referrals from professional and community agencies.

CMU Mental Health Intake/Assessment

CMU Intake services provide a comprehensive evaluation that identifies mental health issues, assesses individual's strengths and needs and determines program eligibility requirements.

Intakes are available on a walk-in basis, Monday through Thursday from 9:00-3:00. Since intakes are completed on a first-come, first-served basis, there may be a short wait to be seen. If an individual or family is not available during walk-in hours, the CMU will attempt to coordinate alternative arrangements to accommodate their needs. Intakes are free of charge and consist of the following:

• Data Gathering – A collection of basic demographic information personal information used to help determine an individual's needs and eligibility for mental health services.
• Service Planning – Developing an initial plan to link the individual with the services that will best support their needs.
• Crisis Assessment – A determination of the individual's immediate need for services.
• Liability Determination – An assessment of an individual or family's ability to pay for services.

All intakes in Upper Dauphin are completed at the Elizabethville Human Services Building located at 295 State Drive, Elizabethville PA 17023. Appointments may be scheduled by calling (717)362-1212.

What You Should Bring on Your First Visit to the CMU?

The CMU needs your help to ensure your first visit is as productive as possible. To properly assess your eligibility for CMU services and accurately calculate an individual or family's ability to pay for mental health services, the CMU respectfully requests that you bring the following documents on your first visit:

Items to bring on your first visit to the CMU

CMU Administrative Case Management

Administrative case management is available to individuals and families where a nominal amount of support is needed to obtain necessary services. Administrative Case Managers act as a liaison between CMU and helping agencies and programs to assure continuity of care and coordinate service delivery. Contact occurs minimally every 6 months, either in a face-to-face or on the phone. The actual amount of support received is determined by the need(s) of each individual or family. Administrative case managers are available during normal business hours.

CMU Resource Coordination (RC), Intensive Case Management (ICM) and Blended Case Management (BCM)

CMU Resource Coordination, Intensive Case Management and Blended Case Management (also known as Targeted Case Management services) provide essentially the same services, but vary with the intensity in which they are delivered. The level of service provided is determined by individual need and program eligibility requirements. ICM provides the most intensive case management service available, RC requires a minimum face-to-face contact every 60 days, and BCM is designed to provide contact as required, based on the needs of the individual or family. ICM and RC services are available to adults. BCM is available to both adults and children.

CMU Adult Intensive Case Management (ICM)

Intensive Case Managers assist individuals in accessing appropriate mental health services, community resources, and the supports necessary to improve the quality of life for the individual. Face-to-face contact must occur every other week in the home and/or community. The actual amount of support received is determined by the needs of each individual. ICM services are available 24 hours a day, 7 days a week. To access ICM during on-call hours, calls are directed to Crisis Intervention at 232-7511. ICM eligibility is determined by the needs of the individual and criteria set by the state. ICM case managers have a limited number of individuals that they can serve and therefore waiting periods for assignment to an ICM are possible.

CMU Adult Resource Coordination (RC)

Resource Coordinators support individuals with accessing resources and services in the community that build upon strengths with the goal of achieving safety, stability and healthy living. Face-to-face contact must occur every 60 days in the home and/or community. The actual amount of contact and support received is determined by the needs of each individual. RC case managers are available during normal business hours. RC eligibility is based on the needs of the individual and criteria set by the state. RC case managers have a limited number of individuals that they can serve and therefore waiting periods for assignment to an RC are possible.

CMU Blended Case Management (BCM)

Blended Case Management incorporates both RC and ICM functions, allowing the case manager to function in both capacities, and assuring continuity in the delivery of services regardless of the individual or family's needs. Face-to-face contacts occur every 30 days. The actual amount of contact and support received is determined by the needs of each individual. BCM services are available 24 hours a day, 7 days a week. To access BCM during on-call hours, calls are directed to Crisis Intervention at 232-7511. BCM eligibility is determined based on the needs of the individual and criteria set by the state. BCM case managers have a limited number of individuals they can serve and therefore, waiting periods for assignment to BCM are possible.

CMU Forensic Intensive Case Management (FICM)

Forensic Intensive Case Management services recognize the unique challenges facing individuals with serious mental illness who are also burdened with involvement with the criminal justice system. Forensic ICM services provide the community connectedness and social support necessary to sustain recovery in the community and prevent further involvement with the criminal justice system. Face-to-face contact must occur every other week in the home and/or community. The actual amount of contact and support received is determined by the needs of each individual or. FICM services are available 24 hours a day, 7 days a week. To access FICM during on-call hours, calls are directed to Crisis Intervention at 232-7511.

CMU Peer Support Services

CMU Peer Support Services are specialized therapeutic interactions conducted by trained and certified peer specialists who are current or former consumers of behavioral health services. Based on recovery principles, Peer Support Services are multi-faceted and include individual advocacy, crisis management support, and skills training and aim to facilitate the development of self-help skills.

CMU Homeless Outreach Services

CMU Homeless Outreach Services recognize that the needs of homeless individuals are complex and multi-faceted. CMU Homeless Outreach Services focuses on addressing unmet physical and mental health needs, housing, substance abuse issues and other needed services.

CMU Jeremy Project

Youth 14 and older have different concerns and needs as they transition to adulthood. The Jeremy project is a set of specialized services designed to maximize a youth's transition to independence. The Jeremy Project helps adolescents and young adult's transition into adulthood by ensuring they have the skills needed for gainful employment, independent living and successful community involvement. Jeremy project youth participate in person-centered planning. Person-centered planning focuses on the individual's strengths, interests, and preferences, goals and dreams.

Special Resources

Adult Mental Health Providers
Children's Mental Health Providers
Dauphin County Youth Activities